Refund policy

REFUND AND CA

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@usepromptlab.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@usepromptlab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@usepromptlab.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

NCELLATION POLICY

Last updated: July 22, 2026

This Refund and Cancellation Policy applies to all purchases made through PromptLab at usepromptlab.com.

1. DIGITAL PRODUCTS AND FINAL SALES

PromptLab sells digital products, including AI prompt toolkits, templates, guides, checklists, workflows, downloadable files, bundles, and related digital resources.

Due to the digital nature of these products, all purchases are final once an order has been confirmed and the digital product, download link, access link, or delivery instructions have been supplied.

PromptLab does not offer returns, exchanges, credits, or refunds for change of mind.

By completing a purchase, you acknowledge that:

• You are purchasing a digital product and will not receive a physical item.
• Digital delivery may begin immediately following successful payment.
• You may gain access to downloadable or usable content before making any refund request.
• Your purchase is final except where a remedy is required under applicable law.

2. CIRCUMSTANCES THAT DO NOT QUALIFY FOR A REFUND

Refunds will not be provided because:

• You changed your mind after purchasing.
• You purchased the wrong product or bundle.
• You accidentally placed an order.
• You failed to review the product title, description, contents, requirements, or compatibility information before purchasing.
• You no longer want or need the product.
• You did not use, complete, download, or fully review the product.
• You expected features, services, files, or results that were not expressly included in the product description.
• You do not have the necessary software, hardware, internet connection, device, application, account, or compatible AI platform.
• You are unfamiliar with the software, file type, platform, or tools required to use the product.
• You experience difficulty using a third-party AI platform, application, payment provider, device, browser, or service.
• You dislike the format, design, structure, writing style, prompts, templates, or general presentation.
• The product did not produce a particular personal, academic, financial, marketing, business, career, or professional result.
• You did not achieve the outcome you expected.
• You purchased a product before it was later discounted, bundled, updated, or offered at a different price.
• You purchased products separately that were also available within a bundle.
• You purchased a bundle but only used or wanted part of its contents.
• You failed to download or save the files within a reasonable period.
• Your email provider filtered an order or download email into spam, junk, promotions, or another folder.
• You provided an incorrect, inaccessible, or misspelled email address during checkout.
• You shared, transferred, copied, redistributed, resold, or otherwise misused the product in breach of PromptLab’s Terms of Service.

Personal circumstances, lack of use, misunderstanding of the product, dissatisfaction with results, or failure to read the product description do not create an entitlement to a refund.

3. CANCELLATIONS

Orders generally cannot be cancelled after payment because digital delivery and order processing may begin automatically.

Submitting a cancellation request does not guarantee that an order can be stopped or refunded.

If you believe you placed an order in error, contact PromptLab immediately. If the digital product has already been delivered, accessed, downloaded, opened, or otherwise made available, the order will remain final.

4. DOWNLOAD AND ACCESS PROBLEMS

A temporary technical problem does not automatically qualify an order for a refund.

If you cannot access your purchased product, contact PromptLab at hello@usepromptlab.com. We may ask you to:

• Confirm the email address used during checkout.
• Provide your order number.
• Check your spam, junk, promotions, and deleted folders.
• Try a different browser, device, internet connection, or application.
• Provide screenshots or error messages.
• Follow reasonable troubleshooting instructions.

Where appropriate, PromptLab may:

• Resend the delivery email.
• Restore or renew access.
• Provide a replacement download link.
• Replace a damaged or corrupted file.
• Supply a missing file.
• Provide reasonable technical assistance.

PromptLab will normally attempt to resolve a genuine delivery or technical problem before considering any other remedy.

5. INCORRECT, MISSING, OR CORRUPTED FILES

Contact PromptLab if:

• You received a different product from the product shown in your confirmed order.
• A promised file is materially missing from the delivered product.
• A supplied file is corrupted and cannot reasonably be opened or used.
• A confirmed technical failure prevents PromptLab from supplying the purchased product.

You must give PromptLab a reasonable opportunity to investigate and correct the issue.

Where the issue can be resolved by replacement, redelivery, restored access, or technical assistance, a refund will not normally be issued.

A refund may only be considered where PromptLab confirms that it cannot provide the purchased digital product or an appropriate replacement, or where applicable law requires a refund or other remedy.

6. DUPLICATE CHARGES

If a payment-processing error causes you to be charged more than once for the same order, contact hello@usepromptlab.com.

PromptLab will review the transaction records. A verified duplicate charge caused by a technical or payment-processing error may be reversed.

Separate orders intentionally completed by the customer are not automatically considered duplicate charges.

7. UNAUTHORISED TRANSACTIONS

If you believe a payment method was used without the account holder’s permission, contact PromptLab and the relevant bank or payment provider immediately.

PromptLab may request information needed to review the transaction and may cooperate with the payment provider, card issuer, or relevant authority.

A claim that a transaction was unauthorised does not guarantee an immediate refund and may be subject to investigation.

8. AI TOOLS AND RESULTS

PromptLab products may include prompts, frameworks, templates, instructions, and resources intended for use with artificial-intelligence tools or other third-party platforms.

PromptLab does not guarantee:

• A particular AI-generated response or output.
• Accuracy, completeness, originality, or suitability of third-party AI output.
• Acceptance of work by a school, university, employer, platform, customer, regulator, or other organisation.
• Increased sales, income, grades, engagement, productivity, followers, business growth, or other results.
• Continued availability or compatibility of any third-party AI platform or service.

AI outputs can vary depending on the platform, model, settings, instructions, user input, location, subscription level, and later software updates.

Variations in third-party AI output or failure to achieve an expected result do not qualify for a refund.

9. BUNDLES

Bundles contain multiple connected digital products sold together at a combined price.

Bundle purchases are final. PromptLab does not provide:

• Partial refunds for individual items within a bundle.
• Refunds because only some bundle contents were used.
• Credits for products previously purchased separately.
• Price adjustments after purchase.
• Exchanges between bundles and individual products.

Customers are responsible for reviewing the bundle description and included products before completing payment.

10. DISCOUNTED AND PROMOTIONAL PURCHASES

Products purchased using a discount code, promotional price, launch offer, bundle price, or limited-time offer remain subject to this Policy.

PromptLab does not provide retroactive discounts, price matching, refunds, or credits because a product is later sold at a lower price or included in another offer.

11. REFUND REQUEST PROCEDURE

Where you believe you have a valid issue under this Policy, email:

hello@usepromptlab.com

Include:

• Your full name.
• The email address used during checkout.
• Your order number.
• The product purchased.
• A clear explanation of the issue.
• Relevant screenshots, files, or error messages.
• Details of any troubleshooting already attempted.

Incomplete requests may take longer to investigate.

Submitting a request does not mean that a refund has been approved.

12. PAYMENT DISPUTES AND CHARGEBACKS

Customers are encouraged to contact PromptLab before submitting a payment dispute or chargeback so that PromptLab has a reasonable opportunity to investigate and resolve the issue.

PromptLab may provide the payment provider or financial institution with relevant records, including:

• Order information.
• Product descriptions.
• Checkout records.
• Customer communications.
• Delivery emails.
• Download or access records.
• The policies accepted at the time of purchase.

Nothing in this section prevents a customer from exercising rights available through their bank, payment provider, or applicable law.

13. REFUND METHOD

Where PromptLab approves or is legally required to issue a refund, it will normally be returned to the original payment method.

Processing times are controlled partly by the payment provider, card issuer, or financial institution. PromptLab cannot guarantee the date on which an approved refund will appear in the customer’s account.

14. ABUSE OF THE REFUND PROCESS

PromptLab may refuse requests that appear fraudulent, misleading, abusive, repetitive, or inconsistent with this Policy, subject always to applicable law.

Examples may include:

• Claiming non-delivery after accessing or downloading the product.
• Attempting to retain access while requesting a refund.
• Repeatedly purchasing, downloading, and disputing digital products.
• Providing false or altered evidence.
• Using refund requests to obtain free access to paid content.

PromptLab may restrict future purchases or account access where reasonably necessary to protect the store, its intellectual property, payment systems, or other customers.

15. CONSUMER RIGHTS

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under applicable law.

Where applicable law gives you a mandatory right or remedy, that law will take priority over any conflicting part of this Policy.

16. POLICY UPDATES

PromptLab may update this Policy from time to time.

The version applying to an order will generally be the version published when the purchase was completed, except where a change is required by law.

17. CONTACT

Questions about this Policy may be sent to:

PromptLab
Website: usepromptlab.com
Email: hello@usepromptlab.com