Shipping policy

SHIPPING AND DIGITAL DELIVERY POLICY

Last updated: July 22, 2026

This Shipping and Digital Delivery Policy applies to all purchases made through PromptLab at usepromptlab.com.

1. DIGITAL PRODUCTS ONLY

PromptLab sells digital products, including AI prompt toolkits, templates, guides, checklists, workflows, downloadable files, bundles, and related digital resources.

PromptLab does not currently sell or ship physical products.

No physical item, printed material, parcel, package, storage device, or other tangible product will be delivered to a postal address.

References to “delivery” in this Policy mean the electronic delivery of digital files, download links, access links, or instructions.

2. NO PHYSICAL SHIPPING

Because all PromptLab products are delivered digitally:

• No physical shipping method is required.

2. NO PHYSICAL SHIPPING

Because all PromptLab products are delivered digitally.
• No courier or postal service is used.
• No shipping tracking number will be issued.
• No shipping fee will be charged.
• No estimated physical arrival date applies.
• No customs duties, import charges, or physical-delivery fees apply to the delivery of the digital product.

Customers should disregard any physical-shipping wording that may appear due to a third-party platform error and contact PromptLab if shipping charges are unexpectedly displayed.

3. DELIVERY METHOD

Digital products are delivered electronically using one or more of the following methods:

• A download link sent to the email address entered during checkout.
• An access link included in an order-confirmation or digital-delivery email.
• A link displayed on the order-confirmation page.
• Access through a customer account, where supported.
• Instructions for accessing files hosted through an approved third-party platform.

The delivery method may differ between products.

Customers should review the relevant product description and all emails received following purchase.

4. DELIVERY TIMING

Digital access is normally provided after successful payment confirmation and completion of any required order verification.

Delivery may not occur immediately where:

• The payment remains pending, declined, incomplete, or under review.
• The payment provider requires additional verification.
• The order has been flagged for security, fraud-prevention, or compliance review.
• Incorrect customer information was entered during checkout.
• The digital-delivery service experiences a temporary technical problem.
• Manual review is reasonably required before access can be provided.

PromptLab does not guarantee delivery within a specific number of minutes unless a particular delivery time is expressly stated on the relevant product page.

5. CUSTOMER EMAIL RESPONSIBILITY

Customers are responsible for providing a complete, accurate, and accessible email address during checkout.

Digital-delivery information will be sent to the email address connected to the order.

PromptLab is not responsible for delays or access problems caused by:

• A misspelled or incorrect email address.
• An email inbox that is full, inactive, or inaccessible.
• Email filtering by the customer’s provider.
• Messages being sent to spam, junk, promotions, quarantine, or deleted folders.
• The customer blocking or unsubscribing from necessary transactional emails.
• Security settings that prevent links or attachments from opening.

Customers should check all email folders before contacting PromptLab about a missing delivery email.

6. INCORRECT EMAIL ADDRESS

If you entered an incorrect email address during checkout, contact PromptLab as soon as possible at:

hello@usepromptlab.com

Include:

• Your full name.
• Your order number.
• The incorrect email address entered.
• The correct email address.
• The name of the purchased product.
• Any additional information reasonably requested to verify the order.

PromptLab may require proof that you are the purchaser before changing order information or resending access.

PromptLab is not responsible for access obtained by another person because a customer entered the wrong email address.

7. MISSING DELIVERY EMAILS

If you have not received your digital-access information, first:

• Confirm that payment was completed successfully.
• Check your spam, junk, promotions, quarantine, and deleted folders.
• Search your inbox for “PromptLab,” your order number, or the purchased product name.
• Confirm that you are checking the email address entered during checkout.
• Allow reasonable time for payment processing and email delivery.

If access remains unavailable, contact:

hello@usepromptlab.com

Include your order number and the email address used during checkout.

8. DOWNLOAD AND ACCESS LINKS

Download or access links are provided for the purchaser’s authorised use only.

Customers must not:

• Share a private download link publicly.
• Forward access to unauthorised individuals.
• Resell, redistribute, copy, publish, sublicense, or transfer purchased files except where expressly permitted.
• Attempt to bypass access controls or download restrictions.
• Use another customer’s order or access information.

PromptLab may disable, replace, or restrict a link where it has been shared, abused, compromised, or used contrary to the Terms of Service.

9. DOWNLOAD LIMITS AND LINK AVAILABILITY

Some products may be subject to:

• Download limits.
• Link-expiration periods.
• Account-access requirements.
• Technical restrictions imposed by the digital-delivery platform.
• Reasonable security controls.

Where a specific download limit or access duration applies, it may be displayed on the product page, in the delivery email, or within the relevant access platform.

Customers are responsible for downloading and securely storing purchased files within any stated access period.

Where no specific period is stated, continued access is not guaranteed indefinitely. PromptLab may nevertheless assist with restoring access where the order can be verified and the product remains available.

10. FILE STORAGE

Customers should save a backup copy of purchased files on a secure personal device or approved cloud-storage service.

PromptLab is not responsible for files that are later:

• Deleted by the customer.
• Lost because of device failure.
• Removed during software resets or upgrades.
• Damaged by malware or unauthorised software.
• Lost because the customer no longer has access to their email address or account.
• Modified, renamed, moved, or overwritten by the customer.

PromptLab may assist with redelivery at its discretion, subject to order verification and product availability.

11. FILE FORMATS AND COMPATIBILITY

PromptLab products may be supplied in formats such as PDF, DOCX, ZIP, spreadsheets, templates, links, or other commonly used digital formats.

Customers are responsible for confirming that they have:

• A compatible device.
• Appropriate software or applications.
• A stable internet connection.
• Sufficient storage space.
• Any third-party account required to use the product.
• The ability to open, extract, view, edit, or otherwise use the supplied format.

The required format or platform may be stated in the product description.

A customer’s lack of compatible software, equipment, or technical knowledge does not mean that the product was not delivered.

12. THIRD-PARTY PLATFORMS

Some products may require or recommend the use of third-party platforms, software, artificial-intelligence services, cloud-storage providers, document applications, or other external services.

PromptLab does not control and is not responsible for:

• Third-party outages.
• Platform maintenance.
• Account suspensions.
• Changes to third-party pricing.
• Feature changes or removals.
• Regional restrictions.
• Changes in compatibility.
• Third-party privacy or security practices.
• The discontinuation of a third-party service.

Customers are responsible for complying with the terms and requirements of any third-party platform they choose to use.

13. TECHNICAL DELIVERY PROBLEMS

If a supplied link does not work, a file is corrupted, or a promised file is materially missing, contact PromptLab at:

hello@usepromptlab.com

Include:

• Your order number.
• The email address used during checkout.
• The affected product.
• A clear explanation of the problem.
• Relevant screenshots or error messages.
• The device, browser, or application being used.

Where appropriate, PromptLab may:

• Resend the delivery email.
• Issue a replacement link.
• Restore access.
• Replace a corrupted file.
• Supply a missing file.
• Provide reasonable troubleshooting guidance.

PromptLab must be given a reasonable opportunity to investigate and correct a genuine technical or delivery problem.

14. BILLING INFORMATION

Although PromptLab does not require a physical shipping address for digital delivery, Shopify or the applicable payment provider may request billing information.

Billing information may be collected for:

• Payment authorisation.
• Fraud prevention.
• Identity verification.
• Tax calculation.
• Legal or regulatory compliance.
• Payment-provider requirements.

Providing billing information does not mean that a physical product will be shipped.

15. INTERNATIONAL DIGITAL DELIVERY

PromptLab products may be purchased from supported countries and regions, subject to:

• Website availability.
• Payment-provider support.
• Applicable laws and regulations.
• Sanctions or restricted-territory requirements.
• Third-party platform restrictions.
• Product-specific availability.

Digital delivery does not involve international physical shipping, customs processing, or courier services.

Customers are responsible for determining whether they may lawfully purchase and use a product in their location.

16. TAXES

Taxes may be calculated or charged where required based on factors such as the customer’s location, billing information, product classification, and applicable law.

Any tax displayed during checkout is separate from physical shipping and does not represent a shipping fee.

17. ORDER CONFIRMATION

An automated order-confirmation email does not necessarily mean that an order has been finally accepted or that payment has been successfully completed.

PromptLab may delay or withhold digital delivery where:

• Payment has not been confirmed.
• The transaction appears fraudulent or unauthorised.
• Required information is incomplete.
• The order violates the Terms of Service.
• Delivery would breach legal, regulatory, or payment-provider requirements.

Where an order cannot be accepted, PromptLab will handle the transaction in accordance with its Refund and Cancellation Policy and applicable law.

18. CUSTOMER ACCOUNTS

Where customer accounts are available, signing in may allow customers to view order information and other account details.

Creating or using a customer account does not guarantee that every digital file will be stored permanently within the account.

Customers should continue to retain their delivery emails and save local backup copies of purchased files.

19. NO TRANSFER OF DELIVERY

Digital products are supplied to the customer and email address connected to the confirmed order.

PromptLab is not required to:

• Transfer a purchase to another person.
• Divide a bundle between multiple recipients.
• Change the licensed user after delivery.
• Send the product to multiple email addresses.
• Convert a personal licence into a multi-user licence.

Any permitted transfer or additional-user arrangement must be expressly approved by PromptLab in writing.

20. RELATIONSHIP WITH OTHER POLICIES

This Policy should be read together with PromptLab’s:

• Refund and Cancellation Policy.
• Terms of Service.
• Privacy Policy.
• Any product-specific licence terms.
• Any additional terms displayed before purchase.

If there is an inconsistency, applicable law and any mandatory consumer rights will take priority.

21. CHANGES TO THIS POLICY

PromptLab may update this Shipping and Digital Delivery Policy from time to time to reflect changes in its products, delivery systems, website, third-party services, or legal obligations.

The updated version will be published on usepromptlab.com with a revised “Last updated” date.

22. CONTACT

Questions about digital delivery may be sent to:

PromptLab

Website:
usepromptlab.com

Email:
hello@usepromptlab.com